When are your opening times?
Winter season: open daily from beginn of December to April
Depends on the opening times of Skiarea Hochzillertal
Summer season: closed
Is there a restaurant in the Wedelhütte?
Our hotel arrangement is always booked with half-board. Breakfast is offered in the pine lounge, and you can enjoy a gourmet dinner at a reserved table in the fireplace restaurant.
What is extended half-board?
- Lavish breakfast buffet for athletes and connoisseurs
- Sweet and/or savory skier’s snack from 3:30 pm in the lounge
- Vitamin and juice bar in the relaxation room/wellness area
- Tea bar in the lobby
- Multi-course gourmet menu in the evening
As a non-hotel guest, can I eat breakfast, lunch, or dinner in the restaurant?
You are welcome to enjoy breakfast and lunch anytime in winter (please note seasonal opening times). Dinner for non-hotel guests is not possible.
Is there food for those with a lactose or gluten intolerance, wheat flour allergy, or diabetes?
Our kitchen can cater to all guests with intolerances. Please let us know when making your reservation or placing an order.
Is the tap water of drinking water quality?
Yes! Our water comes directly from the Marendalm spring.
Can we get married at the Wedelhütte?
In winter, it’s not possible to have your wedding reception here, because guests who are not staying in the hotel (only 26 beds) will not be able to ride back down into the valley after 4:00 pm.
We recommend Platzlalm as wedding location in summer.
Can we hold seminars/conferences here?
We have 2 rooms with panoramic windows that we offer as conference rooms: our vaulted wine cellar with 20 seats and our lounge with 30 seats. Equipment: large screen, flip chart, bulletin board, & moderator kit.
What are the operation times of the lifts in the ski area?
During the winter season, the lifts are in operation from 7:30 am to 4:00 pm.
How many kilometers of slopes are there in the ski area?
The Hochfügen Kaltenbach ski area has 90 km of ski slopes. You can find more info here.
Can we plan for ride on a Ski-Doo/slope grooming equipment?
No, these are utility vehicles – unfortunately excursions on slope equipment and Ski-Doos are not allowed.
Is there a helicopter landing pad?
In Tyrol, only emergency helicopters (air rescue) are allowed to take off and land. There is no landing permission for private helicopters.
Can I book only breakfast?
Our "More Enjoyment Arrangement" includes extended half-board. Breakfast only is not possible, since you are not able to leave or return to the hut after 4:00 pm!
Am I allowed to bring my dog with me into the hotel?
You are spending your skiing vacation on the highest point in the ski area. Around here, there are only mountains and slopes ;-) No pets are allowed in the rooms of the Wedelhütte.
Do you have hypoallergenic bed linens/rooms?
All rooms have wooden floors, and we are happy to provide hypoallergenic bedding. Please let us know when making reservations. P.S.: thanks to the high alpine location, there is less pollution in general (mite-free at an elevation over 2,000 m).
Handicap accessibility?
Not all places are barrier-free, but our hotel has an elevator and handicap-accessible WC. Arrival in winter is only possible for skiers.
What is the Albergo?
Since December 2018, the Albergo is our 2nd boutique chalet in the ski area. Unlike the Wedelhütte, it is designed in a modern style and stands out with exceptional Italian cuisine high up on the summit.
I like both chalets – can I spend my vacation in the Albergo and in the Wedelhütte?
Of course you can, and it’s easy too: you can go skiing, and we will take care of the relocation for you.
What are the operation times of the lifts in the ski area?
During the winter season, the lifts are in operation from 7:30 am to 4:00 pm.
When can I check in?
We recommend that during your ski day you check in the morning or at midday. We will be happy to reserve a table for you for breakfast on your arrival day. Your room will be available starting at 3:00 pm.
Is a late check-in/late check-out possible?
Unfortunately, a late check-in is not possible. On the evening before your departure, you can ask about the possibility of late check-out at the reception desk.
Is there a luggage storage room?
You can store your luggage for free at the reception desk on your arrival day before check-in or after check-out on your departure day.
Is the ski pass included in the price?
The ski pass is not included in the price and must be purchased for the entire stay at the ticket office of the valley station. For the route for your departure, you don’t need a ski pass until 10:00 am.
If you would like to stay longer, there is an opportunity to purchase a day pass on-site.
What will happen to my room if I miss the last gondola ride (4:00 pm)?
A later arrival is definitely not possible. You can stay in the valley and take the first gondola the next morning at 7:30 am. Unfortunately, cancellation fees will be charged in their full amount.
How can I pay?
Day guest: cash or with a charge of € 30 or more also with EC card, VISA, Mastercard
Hotel guest: cash, EC card, credit card (Visa, Mastercard, American Express)
What can I do if I don’t have a credit card and want to guarantee my reservation?
You can transfer a deposit or the entire amount in advance.
What are the cancellation conditions?
For online reservations, the cancellation policy for the respective rate applies. This policy is listed on the reservation confirmation.
Otherwise, the general hotel terms and conditions apply, unless otherwise stated in the reservation confirmation!
Unless otherwise stated, the following cancellation policy applies:
Up to 3 months before arrival—no charge
From 3 months to 1 month before arrival—40% of the total cost of the trip.
From 1 month to 1 week before arrival—70% of the trip price.
Within the last week before arrival—90% of the trip price;
in case of early departure—100% of the trip price
If a preliminary reservation or booking is repeatedly postponed over a longer period of time or across multiple seasons, or if the preliminary reservation ultimately does not go through, a one-time processing fee of €80 will be charged.
Cancellation cover:
Sometimes things turn out differently and the booked vacation must be canceled or prematurely broken off. We want to spare you the associated costs and anger. Therefore we recommend taking out a hotel cancellation insurance from Europäische Reiseversicherung.
Here you can take out the insurance easily, quickly and online:Purchase Travel Insurance
